United States (English / $ USD)

Privacy Policy

Last Updated: October 31, 2019

Your privacy is important to LAVA MUSIC. so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. In the various products and services by us and on which a link to this Privacy Policy is displayed. Please take a moment to familiarize our Privacy Policy and contact us if you have any questions: service@lavamusic.com

This Policy Describes

1.The information that we gather from you

2.Cookies and other technologies

3.Disclose, transfer and store your personal information

4.The steps we take to protect this information

5.The limitations of this Policy regarding third party websites and content

6.Children’s privacy

7.How we may change this Policy

8.How you may contact us

By using LAVA MUSIC Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the LAVA MUSIC Products and Services you use.

Information Collected

Create LAVA ID account

When you use LAVA MUSIC Products and Services, you may provide us with information about you, including your name, email address, mailing address, mobile phone number, and payment information. You may provide us with information in various ways when using LAVA MUSIC Products and Services. For example, you provide us with information when you register for a LAVA ID account, use LAVA MUSIC Products and Services, submit credentials or other information for account verification.

Purchase and delivery of products or services

When you purchase LAVA MUSIC Products and Services, you need to provide the following information in order to complete the order successfully: name, email address, mailing address, mobile phone number etc.. If you choose not to provide this information, you will not be able to purchase LAVA MUSIC Products and Services. In addition, we may also use your personal information for account and network security purposes, including transaction information and requesting information. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

Using LAVA MUSIC Products and Services

We may use your information to contact you for administrative and informational purposes, including for customer service. You have the right to choose whether to provide personal information, but in many cases, if you choose not to provide, we will not be able to provide corresponding services or responses, which may affect the normal use of some functions. We collect your information, including the IP address, time information, preference information and order related information of your access to our products or services . (when you require LAVA MUSIC to provide after-sales related services). If you provide the related information to us, it means that you agree us to deal with your personal information according to the purpose and way described by Privacy Policy.

Improving LAVA MUSIC Products and Services and provide you the relevant advertisements

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Apple’s products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message.

Cookies and other technologies

Cookie

LAVA MUSIC websites, online services, interactive applications, email messages, and advertisements may use 'cookies' and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We promise we would not use your information stored by cookies for any purpose other than those stated in this policy. You also have right to block the cookie, while please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of LAVA MUSIC Products and Services to their fullest potential. For instance, you may need to fill your personal information multiple times when you enter our website.

Cookie similar technologie

Except Cookie, LAVA MUSIC websites, online services, interactive applications, email messages, and advertisements may also use pixel tags and web beacons technologies. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. For example, In some of our email messages, we use a “click-through URL” linked to content on the LAVA website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Disclose, Transfer and Store your infromation

Disclosure

We will not disclose your information that we collect through LAVA MUSIC Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances, (1)Any information that you voluntarily choose to upload to a publicly accessible site or venue using LAVA MUSIC Products and Services, or that you elect to make public, will be available to anyone who has access to that content, including other users. (2)We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or request, or to otherwise cooperate with law enforcement or other governmental agencies.

Transfer

We will only transfer your personal information to any company, organization or individual etc. when you are on a voluntary basis. Otherwise we would not transfer your personal information in any case.

Store

We gather some information automatically and store it in log files, information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Protection of Personal Information

1.LAVA online website protect your personal information during transit using encryption such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS). When your personal data is stored by LAVA MUSIC, we use computer systems with limited access housed in facilities using physical security measures.

2.We will only retain your personal information for the period of time required to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.

3.To make sure your personal information is secure, we communicate our privacy and security guidelines to Apple employees and strictly enforce privacy safeguards within the company.

Your rights

You can access and update your information on your LAVA MUSIC account page. Subject to applicable law, you may have the right to request access to additional information, including the right to request access to and receive certain information about the information we maintain about you, update or correct inaccuracies in the information we maintain about you have the information blocked, deleted, or erased, as appropriate. You also have the right to object to the processing of your information or to withdraw your consent to our processing of information about you, including to the transfer of information to other countries. Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of LAVA MUSIC Products and Services.

Likewise, if you close your LAVA ID account, you will not be able to sign in to LAVA MUSIC Products or Services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at service@lavamusic.com.

Children’s Privacy

LAVA Products and Services are not directed to children under the age of 14. We do not knowingly collect information from children under the age of 14 without obtaining parental consent. For the children who has permitted by their parent of the Consent of LAVA MUSIC Collection, Use and Disclosure of Your Child’s Information; we will only use or publicly disclose this information if it is permitted by law. If we find what we collect the child’s information without permitted by parental, we will try to delete the data as soon as possible.

Policy changes and updates

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the LAVA Products and Services, and indicate the date of the latest revision.

Contact Us

If you have any questions or concerns about LAVA’s Privacy Policy or data processing, please contact us via the email: service@lavamusic.com ,and we will back to you soon.